Change Implementation Manager (Principal Management Analyst)

City of Portland
Portland, OR

The Change Implementation Manager reports to the Assistant Director of BES and will work closely with the Bureau Leadership Team to scope, manage and measure progress on highly complex process improvement and change management initiatives affecting the bureau.  BES is in the midst of two major long-term planning efforts: a substantial update to the bureau's 10-year strategic plan, and a process review and improvement effort for the Capital Improvement Program (CIP).  These two efforts will have significant impacts on the internal policies, procedures, and organizational priorities for the bureau. 


This position will make expert professional decisions and recommendations that will affect service delivery models, organizational and cultural change, and process improvements bureau wide. Leadership and ability to successfully communicate, facilitate and collaborate are essential, as well as ability to evaluate and prioritize short and long term actions. The position uses analytics and business acumen to identify, prioritize, structure, and solve complex problems and support strategic, innovative decision-making. A successful Change Implementation Manager will be engaging, have strong customer service skills, and promote relationship building, equity, and innovation. Experience in a public agency is preferred but not required.

To Qualify

The following minimum qualifications are required for this position:

  1. Ability and experience analyzing complex administrative, operational, and organizational issues, evaluating alternatives, and reaching fact-based conclusions and recommendations.
  2. Knowledge of basic principles, tools and techniques of program and project planning and management.
  3. Knowledge of strategic planning and analysis.
  4. Demonstrated ability to coordinate multiple, complex projects and meet critical deadlines.
  5. Ability and experience presenting information and recommendations clearly, logically and persuasively to a diverse group of audiences.
  6. Experience establishing and maintaining effective working relationships with managers and staff, as well as staff of other departments, agencies, and utilities.
  7. Ability to exercise independent judgment and initiative within established guidelines.