This position will make expert professional decisions and recommendations that will affect service delivery models, organizational and cultural change, and process improvements bureau wide. Leadership and ability to successfully communicate, facilitate and collaborate are essential, as well as ability to evaluate and prioritize short and long term actions. The position uses analytics and business acumen to identify, prioritize, structure, and solve complex problems and support strategic, innovative decision-making. A successful Change Implementation Manager will be engaging, have strong customer service skills, and promote relationship building, equity, and innovation. Experience in a public agency is preferred but not required.
The following minimum qualifications are required for this position: