Technical Services Manager (Manager III)

City of Portland Bureau of Environmental Services (BES)
Portland, OR


The City of Portland’s Bureau of Environmental Services (BES) collaborates with Portland community members and businesses to protect water quality, public health, and the environment through wastewater collection and treatment, sewer construction and maintenance, stormwater management, and stream and watershed restoration. This position reports to a large infrastructure bureau with over 600 employees and approximately $15.2 billion worth of assets. This role has substantial discretionary authority to make significant decisions with a high consequence of error, to develop and execute program policy, and to allocate program resources with minimal oversight.

The Technical Services Group is one of the bureau’s eight major groups. It has two major divisions that coordinates technology, mapping and information delivery, centralized data collection, and monitoring for the Bureau. The Information, Technology & Mapping Division includes technology services, data/applications, mapping and records support, and data strategy. The Information Delivery Division includes the:

  • Water Pollution Control Lab
  • data acquisition and management
  •  coordinated site analysis
  •  investigating and monitoring services
  • field operations
  • biological expertise

This position is responsible to direct and oversee approximately 60 employees.

This position reports to the Deputy Director and is a key member of the bureau leadership team; providing advice and guidance to the Bureau Director and senior management on technology and data initiatives with bureau-wide impact. This position plans, organizes and directs the work of the Technical Services Work Group which has significant Bureau and Citywide impact. It is responsible for providing a clear vision for the Technical Services group and overseeing the improvements to programs necessary to deliver the services to support BES’s mission and goals.


The following minimum qualifications are required for this position:

  1. Demonstrated knowledge of leadership, strategic and operational planning, business communication, public administration, program evaluation, budget preparation and administration related to technology and data services.
  2. Comprehensive knowledge of human resource management principles and best practices.
  3. Provide leadership to attract, develop, and retain diverse, highly competent, service-oriented staff and grow a multicultural workforce while applying equitable program practices to diverse and complex City services. [GA2] 
  4. Ability to collaborate with communities of color and people traditionally underrepresented in local decision-making; facilitate inclusive participation in programs and activities; communicate cross-culturally.
  5. Ability to communicate effectively, both verbally and in writing; present information, proposals, and recommendations clearly and persuasively in public settings.