Assistant Division Manager - Environmental Services

City of Tacoma
Tacoma, WA

The City of Tacoma is recruiting for an Appointive Position of Assistant Division Manager in the Business Operations Division of the Environmental Services Department. As a department, we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all.
This specific Assistant Division Manager (ADM) position oversees the Billing & Technical Services (BTS) and TAGRO sections. BTS provides customer service and billing functions for three city utilities: Solid Waste, Wastewater, and Stormwater. This ADM position is responsible for the operation of the TAGRO Biosolids Program.

In the Environmental Services Department we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all.
The Focus on healthy neighborhoods and a Thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on: Customers, Employees and Operations with the three following statements:

  • Customers - Partner with the community on customer-valued services to meet the diverse needs of Tacoma neighborhoods
  • Employees - Foster safe culture built on trust, conversation and equity
  • Operations - Operate using best practices and innovation to meet changing environmental and community needs.


Essential Duties:

  • Create supervisor development plans and set goals. Determine training needs required to accomplish tasks and goals. Monitor work plans, schedules, and work products; and allocate resources to effectively conduct the work of the sections. 
  • Manage the daily operations in Business Operations’ Billing & Technical Services and TAGRO sections to ensure expected outputs are met. Determine the resolution of billing issues and disputes, while ensuring billing practices and the collection of revenues for wastewater, stormwater & solid waste are consistent with City ordinances and policies.
  • Review and establish practices to ensure compliance with applicable federal, state, and local regulations pertaining to biosolids use.
  • Labor relations including Labor union contract negotiations.
  • Administer the interlocal wastewater service agreements with outside agencies. 
  • Prepare annual Biosolids Report for submission to the Washington State Department of Ecology, EPA, & Tacoma-Pierce County Health Department; includes the preparation of the Biosolids general permit application (5 years).
  • Assist in the preparation of the section budget and participate in utility rate studies for rate adjustment requirements and municipal code changes. Assist the Division Manager in the development and implementation of departmental goals, objectives, and policies.

Physical Requirements and Working Conditions:  

  • Office and outdoor environment subject to occasional travel.
  • Occasional evening and nighttime work to meet schedules and project deadlines, and attend public meetings.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.  d equitable place to live, work and play.


An equivalent combination to:
Graduation from an accredited four-year college or university with Bachelor's degree in civil engineering, public administration or a related field. Supervisory experience within the Environmental Department may be substituted for formal education on a year-for-year basis.

Valid Washington State driver's license at time of appointment with maintenance thereafter, or evidence of equivalent mobility.

Bachelor's degree in environmental studies, business administration, or business management. Background, training, and/or experience in customer service and biosolids management.

Knowledge & Skills


  • Operations, principles, practices, methods, and techniques of utility billing, human relation skills, including principles and practices of supervision and training, the ability to communicate both orally and in writing with tact, patience, and courtesy.
  • Asset management strategies and implementation.
  • City organization and departments, operations, policies, and objectives. 
  • Credit and collection laws and statutes that govern billing and debt collection practices. 
  • Labor relations including Labor union contract negotiations.
  • Ability to interpret, apply, and explain complex regulations, laws, codes and policies related to sewerage and solid waste services, and biosolids management. 
  • Biosolids laws, regulations, and practices (Federal, Washington State, and Local)
  • Establish and maintain cooperative and effective working relationships with others.
  • Prepare and maintain various personnel and work-related records and reports; prepare the annual division budget; forecast personnel requirements and authorize purchases within established guidelines.

  • Ability to work independently with little direction.
  • Proficient in use of all office equipment including personal computers and related software applications.
  • Ability to assign and review work of others; and plan and organize work to meet schedules and timelines. 
  • Promote and maintain a culturally diverse work force and take appropriate pro-active steps to provide employees with a work environment free of harassment, intimidation, hostility and coercion based on race, color, national origin, gender, religion, age, disability, and family status.
  • Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, cost effective and on time.
  • Ability to adapt to an ever-changing work environment and make effective decisions quickly during stressful situations.
  • Set and communicate clear expectations for staff, follow through and establish accountability for all.

Selection Process & Supplemental Information

To be considered for this exciting and rewarding career opportunity:
Interested individuals must complete the online application and attach a detailed resume and cover letter that includes job experience major responsibilities and accomplishments related to this position. 
This is a competitive selection process. Applications will be reviewed and evaluated on the basis of education, certifications and related experience. Candidates whose qualifications most closely correspond with the Department's needs will be eligible for further consideration. Those who meet the minimum qualifications will be placed on a referral list for review and potential interview selection.  

Appointment is subject to successful completion of a pre-employment background and references check. . 

When you work for the City of Tacoma you'll have the opportunity to enjoy a healthy work/life balance, the potential for flexible work schedules (with some job classifications), continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny:   

The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.