Sr. Manager, Buried Infrastructure Maintenance (Water/Wastewater)

At WSSC Water, we are passionate about our one water mission and devoted to delivering safe, seamless, and satisfying service to our 1.9 million customers. It takes teamwork to deliver the essential, which is why we proudly call ourselves Team H2O – working together, sharing our talents and creativity to safeguard public health and protect the environment.

WSSC Water seeks a Sr. Manager, Buried Infrastructure Maintenance (Water/Wastewater Systems) to plan, direct, and manage all work activities, functions, and operations of buried infrastructure of the water distribution and sewer collection systems.  This role is responsible for buried infrastructure/pipeline maintenance to ensure the overall delivery of water to our customers, the collection of all sanitary sewer, and the installation of all meters in northern Montgomery County, MD.

Key Functions:

* Plans, directs, and coordinates the work of staff that are responsible for the maintenance and repair/replacement of the water distribution and wastewater collection systems in a specifically defined geographical area of the sanitary district; takes actions to adjust work, staffing and operations to meet daily workload demands

* Directs after-hours emergency efforts in the maintenance and repair of the collection and distribution systems to provide 24-hour/day response and service to customers

* Responsible for coordinating and assisting in shutdowns and other construction activities associated with development projects from other departments and/or divisions

* Facilitates the group in dealing with the investigation of requests for the support services group, including complaints such as water leaks and sewer stoppages; resolves the more complex customer or employee complaints/problems; works with other WSSC Water Utility Services and customer service staff to respond to customers related to water/sewer systems and operations

* Prepares and maintains necessary records, budgets, correspondence, and reports relating to the activities of the group; collects, analyzes and monitors data in support of organizational benchmarks and business goals

* Oversees contract management staff to assure delivery of individual projects in accordance with established WSSC Water goals, policies and procedures

* Practices open two-way communication with employees making sure they are informed regarding WSSC Water matters such as vision, mission and company goals; serves as a mentor to employees regarding their development in order to set career expectations that are beneficial to both employees and WSSC Water

* Attends appropriate meetings with WSSC Water stakeholders internally and externally, Including local, state and federal agencies and regional municipalities

* Develops operating policies, procedures and objectives to maintain high standards of quality service and efficiency

* Oversees compliance with safety rules and regulations in accordance, but not limited to OSHA, the State of Maryland, and WSSC Water

 

* Supervises approximately 70 employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

 

Requirements:

·       Bachelor’s degree and 8+ years’ experience (or High School diploma and 12+ years’ experience) in water/sewer utility systems or meter maintenance in a large-scale facilities/utilities infrastructure

·       3+ years of management experience in water/sewer utility systems that includes employee supervision

Preferences:

* Experience managing employees in a union environment preferred
* Registration as a Professional Engineer (P.E.) in Maryland
* Possession of a Water Distribution Operator’s certification and Wastewater Collection Operator’s certification
* Master’s degree in Civil, Mechanical, Sanitary, Environmental or related engineering discipline
* Knowledge of computerized maintenance management system (CMMS) software, geographical information system (GIS) software, and other common business software systems (e.g. MS Office applications)
* Project management experience

 

To learn more about WSSC Water, please visit www.wsscwater.com.  To review the complete job description and apply for the Sr. Manager, Buried Infrastructure Maintenance role (vacancy #24-0259), please visit WSSC Water Careers at Careers | WSSC Water. EOE M/V/D